Testing People - Things To Consider
When put in a test enviroment, users will feel under pressure to perform, especially as they know they are being measured.
Users will make errors
It is key to make sure users feel as comfortable as possible
Make it clear it is the system were "measuring" not them ( subjects, Participants, Test user)
All test particupants are anonymous. their information will not be revealed to other parties, and only information relevant to the test will be recorded.
Participants must know that if they so wish, they are free to leave the test at any time.
Try to keep any direct observation of the users to a minimum to reduce their stress.
Ensure you answer all their questions before you start
Use the first test as a simple way of letting them get to grip with the system.
Offering some form of light snacks and refreshment can go ways towards keeping participants happy and comfortable
Make sure all components of the test are ready before you start (Screen Recording device, computer, recording devices, relevant handouts)
Keep distractions to a minimum. Make sure all mobile phones are off, and a sign is put on the door to reduce the chance of any interruptions.
Usability Test - Requirements
Suitable, comfortable, quiet work enviroment
Computer with internet access and screen capture software
Video Recorder/ Audio Recorder
Refreshments
Handouts:
Questionnaire
Moderators Script
Task Problem Sheet
Consent Form
Background Questionnaire
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